Hotel A-Z

We ask you to leave your room for the next guests until 11:00 a.m.. You can arrange another departure time at the reception. We charge € 10,00 per hour for a late chek out.

Your room will be available from 3.00 pm. Please use our online check-in and fill out the digital registration form before arrival.

You find the next pharmacy in a 5 minutes' walk from the hotel. It's the Vita Apotheke, Stralsunder Straße 16. Phone no. +493838 / 25 41 68.

Please call 116 117 to find a doctor on call or ask our team at the reception.

Our employees at the reception can tell you the location of the next car service station.

We have the following car rentals in Bergen auf Rügen:

Europcar      +493838 / 25 42 80

Sixt              +493838 / 20 30 983

If needed, we can provide a baby cot during your stay for free.

and sauna towels can be obtained in the wellness oasis "Aléa" for free.

Please consider that our bathroom heater turns off after 3 hours automatically.

Our banquet manager advise you in the implementation of conferences, workshops and festivities in our hotel. Please call 784 from your room.

You find our disabled-friendly rooms on the ground floor and our disabled-friendly toilet in the basement.

We can change your bedding daily if requested. Please approach the reception or use our betterspace tablets.

Please order flowers 24 hours in advance. We charge a service fee of € 3,00.

You find the next bus station (Bergen Ringstraße) 50 m from our hotel. Our employees can help you to find the fastest line to our tourist attractions or the beach.

Should you need a special diet, feel free to approach us. Our chef gladly advises you.

Our Dreamwater Lounge combines heat, massage and the stimulating effects of water. No matter if you suffer from back pain, too much stress or just want to relax. We charge € 8,00 for each 15-minute-treatment. You need a bracelet for access, which you can get at the reception.

Our main entrance is open 24 hours.

You find various grocery stores in Bergen. ALDI, EDEKA and REWE are 15 minutes away from the hotel.

You are welcome to store and charge your e-bike in our underground garage. Please do not take the battery to your room.

Our employees are trained first responder. Aspirins are pharmacy-only in Germany, so we can't give them out. In the atrium is a defibrillator that can be used by untrained people to help in cardiac emergencies. Upon opening, the case establishes a mobile connection to the emergency central. That way the first responder has his hands free until an ambulance arrives and can listen to the instructions of the emergency central.

Our reception is open 24 hours. Our employees help you in word and deed anytime.

The electricity supply throughout the entire hotel is 220VAC. Should you need an international adapter, feel free to ask our reception team.

You can charge your e-car in our basement car park. The RWE eBox runs with 11kW. Please bear in mind that the parking spot costs € 15,00 per day, the electricity is free.

Our hotel has a variety of bicycles, which are in the basement car park. The rent is € 14,00 per day. ( E-bikes € 29.00 per day.) For more information feel free to ask our reception team.

Our employees at the reception can provide you with information about the different ferries on the island.

can be found on all floors. You find the exact place on the escape route plan.

Our gym is on the ground floor and is open between 08:00 a.m. and 10 p.m. and can be accessed with your room card. There is a variety of gym machines for usage.

The next airport is in Güttin. It offers sightseeing flights above the island and charter flights to Berlin and Hamburg.

We are happy to copy or scan your documents at reception. Price: 0,20 € per copy

You can find the right hairdresser in Bergen auf Rügen in the overview.

We keep lost property for 6 months. We will be happy to send you any items left behind on request. The guest is responsible for the postage.

The bathroom has a hairdryer. Please note that the toggle switch on the holder must also be switched on.

The fee for using our underground parking garage is € 15.00 per day. Our reception staff will be happy to activate your room card accordingly.

Restaurant breakfast 06.30 - 10.30 a.m.
Restaurant à la carte 12.00 - 21.00 (kitchen closes)
Bar Störtebeker / terrace from 14.00 hrs
You can reserve your table online or directly in the restaurant by calling 518.

You will find the guest PC in our hotel lobby to the right of the restaurant. Access data is not required. Data for printing can be sent to reception.

We are happy to store your luggage in our luggage room before or after your stay. Please contact the reception desk

We are happy to help you with your luggage. Please inform the reception. 

You can find out the times of the services here.

You are welcome to create and pay for gift vouchers with a personal dedication on our website www.parkhotel-ruegen.de.

We can change your towels daily on request. Please use our request form.

In addition to our rich breakfast, you can enjoy a tasty dinner as part of our half-board - either from the buffet or as a three-course menu (chef's choice), consisting of starter, main course and dessert. Drinks are charged separately. Price per person and day: € 36.00.
You can reserve your table online or directly at the restaurant by calling 518.

Every well-behaved four-legged friend is welcome. We charge € 18.00 per day. Please note that out of consideration for other guests, pets are not allowed in the hotel's catering facilities. Dogs must be kept on a lead in the hotel. Our 5 “pet rooms” are located on the ground floor. We accept a maximum of one pet per room.

Our bar staff await you daily from 2 p.m. in our Störtebeker bar to the left of the restaurant. Here and in the atrium you can enjoy a good beer, a glass of wine or a delicious cocktail. We are happy to serve you the entire range of drinks in your room for a surcharge of €2.60.

Do you need an extra pillow, blanket or towel? Please use our request form.

A selection of toiletries is available at reception if required.

We will be happy to book your tickets for the theater, Ozeaneum, Jasmund National Park, White Fleet or Natural Heritage Center. We will inform you about show times and performances at reception

We can provide you with a selection of different pillows on request. Please use our request form.

The SANA hospital with emergency room and dialysis station is located in the center of Bergen. (Calandstraße 7, Tel.: 03838 / 390)

We accept American Express, VISA, Mastercard, Eurocheque card and Paypal. (Payment address: info@parkhotel-ruegen.de)

for your mobile device can be borrowed from reception. 

We will be happy to put together a packed lunch for you on the way, small for €12.50 / large for €18.50. Please place your order the evening before via the room tablet.

The bottles of water on the desk are a gift from the hotel and are therefore free of charge. The minibar in the rooms is not stocked. Drinks can be purchased at reception. The minibar in the room can be used as a fridge.

You can obtain a sewing kit from reception. If you need professional sewing work, please contact reception

You are welcome to use our parking lot at the house free of charge. Alternatively, you can park your car in the underground garage, for which we charge € 15.00 per day.

You are welcome to post your letters and postcards in the guest letterbox in the lobby. Stamps can be purchased at reception.

Postcards of the hotel and the island of Rügen are available from reception. Or you can send an electronic greeting card.

We would like to know if you are dissatisfied with anything in our hotel. Our reception staff will be happy to listen to your concerns. 

You can pay your invoice quickly and conveniently via payment link. We will then send you the invoice by email.

Wir sind ein Nichtraucher-Hotel. Rauchen ist nur in den ausgewiesenen Bereichen gestattet. Einen Zigaretten-Automaten finden Sie im Kellergeschoss (bei den Gästetoiletten).
Sollten Sie auf dem Zimmer rauchen, berechnen wir eine zusätzliche Reinigungspauschale von 120,00 €.

You are welcome to borrow an umbrella from reception for a €10.00 deposit. 

Our restaurant, Fienhuus, on the ground floor offers regional dishes. For an additional fee of €6.00, we are happy to serve the full menu in your room. Please dial 518.

Information about round trips by bus or boat is available at reception.

Your room has a safe in the wardrobe.

Our sauna world has a steam sauna at 45°C, a Finnish sauna at 90°C and an infrared fitness and health cabin (natural deep heat), where you can relax at a pleasant 60°C. You have access to the sauna area daily from 08:00 - 22:00 with your room card. Please note that the Finnish sauna requires a heating time of 25 minutes

On each floor you will find a vending machine for cleaning your shoes by the elevator.

Leisure pools are located in Sellin (AHOI Rügen Bade- & Erlebniswelt), in Binz (IFA-Ferienpark) and Neddesitz (Erlebniswelt SPLASH). The Hannes Präkel sports swimming pool is within walking distance in Bergen auf Rügen, Ruschwitzstr. 23.

are available on request at reception.

The entrance to our sun terrace is located in the Störtebeker Bar. When the weather is nice, we are happy to serve you coffee, cake or an ice cream sundae.

An interesting selection of souvenirs, such as fashion and amber jewelry, sea buckthorn products and chalk men, can be found in the display cases in the atrium.

Auf der ersten Etage befindet sich eine Spielecke für Kinder. 

Our hotel has 5 bright, functional and well-equipped conference rooms for up to 300 people. Mobility and flexibility characterize the action areas in the conference room. Please contact our banqueting department on 784.

The nearest petrol station is OIL and is located 150 meters from the hotel. The following brands can also be found in Bergen: ARAL, ESSO, SHELL and TOTAL. 

We arrange local cabs quickly and reliably. Cab call for Bergen auf Rügen: 03838 / 25 26 27 & 03838 / 31 39 39 

Our reception team will be happy to send your faxes (€ 0.40 per page) and also accept incoming faxes for you.

Dial “1” to make calls within the house or use the speed dial keys. Otherwise, dial the telephone number as usual for outside calls. Calls within the German landline network are free of charge. Calls to the mobile network are not possible.

Sie können Ihren Tisch online oder direkt im Restaurant und unter der Telefonnummer 518 reservieren

Seasonal, changing entertainment in the Bar Störtebeker with live music, dancing and disco or other events. You can find out the current dates on our website www.parkhotel-ruegen.de.

We will be happy to wash and iron your clothes for you, if you hand them in before 09.00 a.m. they will be returned on the same day (excluding weekends). You will find a laundry list and laundry bag in your wardrobe. Textiles for dry cleaning are cleaned externally..

Please use the “Wake-up call” function on the tablet

The wellness oasis "Wonnewiek" is located on the ground floor of the hotel. It offers a wide range of cosmetic treatments, massages, and wraps. Our trained beauticians are happy to provide consultations at the phone number 524. Appointments can also be booked directly online at www.kosmetikparkhotelruegen.termin-direkt.de/public/.

For Internet access in the public areas and your room, select the “Parkhotel Rügen” network. Accept the terms and conditions of hotsplots.de and log in for free.

You can obtain a selection of newspapers for sale at reception. Or you can use our free online newspapers on your tablet.

We are also happy to serve the full range of meals to your room. We charge a surcharge of EUR 6.50 per order for room service. To order, please call 518.

Current information on rail connections can be found at www.bahn.de.